Welcome to Haysar. By accessing our website or placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

🎨 Nature of Products

• All artworks sold on Haysar are original, handmade paintings

• Each artwork is created individually and is not mass-produced

• Due to the artistic nature of the products, variations in color, texture, and style are natural and expected

📦 Orders & Confirmation

• Orders are confirmed only after mutual agreement

• All order details, including:

  • Artwork selection

  • Customization

  • Pricing

  • Shipping charges

  • Delivery timelines
    are finalized via WhatsApp or Email

⚠️ Placing an order without confirmation does not constitute a valid booking.

If a customer places an order but does not continue communication, Haysar / Mubeenn is not bound to begin the artwork.

🎨 Customized / Commissioned Artwork

• Customized paintings are created specifically according to the customer’s request

• Timelines for customized artwork may range from 1 to 6 months

• In case of a high volume of orders, waiting time may extend to 1 year or more

• Customers are advised to place customized orders well in advance

💳 Advance Payment Policy (Customized Orders)

• Customized artwork requires a 50% advance payment

• The remaining 50% payment is due after completion and before delivery

• Advance payment:

  • Confirms the booking

  • Secures the artist’s time

  • Places the order in the production queue

❌ Cancellation Policy

• If a customized order is cancelled by the customer at any stage:

  • The advance payment (50%) is non-refundable

• This is due to time, effort, and creative work already invested

🚚 Shipping & Delivery

• We offer nationwide delivery across Pakistan

• Minimum shipping charges start from PKR 500

• Final shipping charges depend on:

  • City

  • Area

  • Province

  • Size and nature of the artwork

• All delivery charges are borne by the customer

• Delivery timelines are estimated, not guaranteed

🎁 Packaging & Delivery Safety

• All artworks are packed using secure and protective packaging

• Damage during delivery is highly unlikely

• Once the artwork is delivered safely, responsibility transfers to the customer

🔁 Refund & Return Policy

• Returns or refunds are accepted only if:

  • The wrong painting was delivered, OR

  • There was a clear mistake from the painter’s side

• Return requests must be made within 7 days of receiving the artwork

• Returned artwork must be in original, unused, and undamaged condition

• No returns or refunds will be accepted for:

  • Change of mind

  • Personal preference

  • No valid reason

  • Damage caused after delivery

🚫 Non-Returnable Items

• Customized / commissioned artwork is non-returnable

• Customized paintings are shared with the customer via WhatsApp for approval before delivery

• Once approved and delivered, no returns or refunds will be accepted

❌ Right to Refuse Orders or Returns

• Mubeenn reserves the right to accept or decline any order

• Mubeenn also reserves the right to refuse any return or refund request

• This is done to maintain artistic integrity, quality, and fairness

🤝 Mutual Agreement

All orders, payments, shipping details, timelines, and approvals are completed only through mutual agreement between the customer and Haysar.

📞 Communication

• All official communication is conducted via WhatsApp or Email

• Customers are encouraged to clarify all details before placing an order

⚖️ Changes to Terms

• Haysar reserves the right to update or modify these Terms & Conditions at any time

• Changes will be effective immediately upon posting on the website

📌 Governing Law

• These Terms & Conditions are governed by the laws of Pakistan

📞 Need Assistance?

For any questions regarding orders, shipping, refunds, or policies, please contact us via WhatsApp before placing your order.